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Cookies policy

When you visit the site we may store some information (commonly known as 'cookies') on your computer. Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Cookies are specific to the server that created them and cannot be accessed by other servers, which means that they cannot be used to track your movements around the web. A cookie helps you get the best out of the site and helps us to provide you with a more customised service.

The site uses cookies to measure site usage and to improve and update our content. You can manage these small files yourself and learn more about them from You can block or erase cookies from your computer if you want to, but certain parts of the site are reliant on the use of cookies to operate correctly. They may not work correctly if you set your browser not to accept cookies. The list below shows all of the cookies that are set by this website and the third-party services we use. If you have any queries about these cookies or would like more information about them, email

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage. This is to ensure that the website is available when you want it and to help us understand what you want to use.

CX_83366445This cookie is installed by SurveyMonkey. This cookie is used to determine if the embedded site collector popup should be shown.1 year
ep201These cookies are used to enable certain additional functionality and enable testing of new functionality from SurveyMonkey.30min
ep203This cookie is used for account verification by SurveyMonkey, to mitigate account sharing.90 days
smcx_{{widget_id}}}_last_shown_atsmcx_{{widget_id}}_last_shown_at is dropped when a user is shown a popup invitation or widget or survey popup user interface, before any user interaction starts. It is used to prevent showing the same popup invitation or survey to the same browser instance after a user on that browser instance had already been given the opportunity to take the survey. Otherwise, in absence of special coding on the hosted website, users would be presented with the survey on every visit.session
_gaThis cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.2 years
_gidThis cookie is installed by Google Analytics. The cookie is used to store information of how visitors use a website and helps in creating an analytics report of how the website is doing. The data collected including the number visitors, the source where they have come from, and the pages visted in an anonymous form.1 day
_gat_UA-48592272-1This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.1 minute
_hjFirstSeenThis is set by Hotjar to identify a new user’s first session. It stores a true/false value, indicating whether this was the first time Hotjar saw this user. It is used by Recording filters to identify new user sessions.30 minutes
inisoftwebchatThis is a randomly generated ID for the users chat to determine the state of the chat widget – is it opened or minimised or was it in Leave a message mode. The cookie is created when you view a page that has webchat enabled and is used so that the chat “follows you” as you move around the website.The cookie is destroyed when you either finish the webchat or you close the browser.
_hjTLDTestThis cookie is set by Hotjar. This cookie: - Enables them to try to determine the most generic cookie path to use, instead of page hostname. - It means that cookies can be shared across subdomains (where applicable). - After this check, the cookie is removed. - Session durationsession
_hjidThis cookie is set by Hotjar. This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.1 year
_hjIncludedInPageviewSampleThis cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's pageview limit. - 30 minutes duration. -Boolean true/false data type2 minutes
_hjAbsoluteSessionInProgressThis cookie is set by Hotjar. This cookie is: - Used to detect the first pageview session of a user. - 30 minutes duration. - Boolean true/false data type30 minutes
_hjIncludedInSessionSampleThis cookie is set by Hotjar. This cookie is: - Set to determine if a user is included in the data sampling defined by your site's daily session limit. - 30 minutes duration. - Boolean true/false data type2 minutes
'RequestVerificationToken_This is an anti-forgery cookie set by web applications built using ASP.NET MVC technologies. It is designed to stop unauthorized posting of content to the website, known as Cross-Site Request Forgery. It holds no information about the user and is destroyed on closing the browser.session
VISITOR_INFO1_LIVEThis cookie is set by Youtube to provide bandwidth estimations.6 months
YSCThis cookie is set by Youtube to store and track interactions.session

For further details on the cookies set by Google Analytics, please refer to the Google Code website.