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Call 0808 808 4000 and get help with your debts.
Use this letter to contact your lender first before complaining to the Financial Ombudsman Service. You can find more information about how to use this letter in our fact sheet Complaining about your lender.
You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.
27th September 2023
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