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Sample Letter

Re-negotiate with your energy supplier if your current repayment arrangement is unaffordable (sole name)

​Use this letter to help you negotiate with your domestic electricity or gas supplier to agree payments you can afford to cover your current energy bills and repayments on the energy debt you owe. Only use this letter if you have already got a payment plan in place to repay your energy debt but which you need to change because you cannot keep up with the payments. Contact us for advice before using this letter.

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

  • Fill in your contact details, account number and any extra information you want to include in the grey shaded areas.
  • Today’s date will be added automatically.
  • Sign each letter and enclose a copy of your budget if needed.

Letter in joint names

You can choose to send a letter in your own name or in joint names. You may have a debt in joint names, or want to write to your creditors together because you have worked out a joint budget.

Change to joint version
You need to include the organisation name.
Name of the organisation you are writing toInclude the name of the person or creditor you are writing to.
You need to include their address.
Their address line 1Make sure you include the full address for the person or organisation. Don't forget the post code.
Their address line 2
Their address line 3
You need to include their postcode.
Their postcodeDon't forget their postcode.
You need to include your address.
Your address line 1Make sure you include your full address.
Your address line 2
Your address line 3
You need to include your postcode.
Your postcodeDon't forget your postcode.

1st June 2023

Date
Dear Sir/Madam
Account No:
This field is required.
Your account or reference numberYou will find your account or reference number on paperwork from your supplier.
Type of supply:
This field is required.
Enter the type of supply
I am writing to you because I am unable to keep paying my agreed repayments.
I understand that I owe:
£
This field is required.
Enter the amount
for my electricity;
£
This field is required.
Enter the amount
for my gas.
The current repayment arrangement of £
This field is required.
Enter the amount
is difficult for me to meet and I would like to negotiate a more affordable payment.
Ofgem requires energy suppliers to consider customers’ circumstances and ability to pay when agreeing a debt-repayment plan.
I ask you to agree a new repayment amount of £
This field is required.
Enter the amount you can afford to pay towards your arrears.
.
I enclose a copy of my budget summary which shows this is all I can afford.
Please reply to this letter in writing within 10 working days, confirming my new repayment rate, including any other information you feel would be relevant or helpful to me (for example, trust fund information, energy efficiency information and so on).
I look forward to hearing from you.
Yours faithfully
You need to include your name(s).
Include your full name